Privacy Policy

Last updated: January 30, 2025

This Policy clarifies the general conditions for collection, use, storage, and other forms of processing and protection of personal data on our website www.forlex.ai ("Website"), in compliance with Brazilian legislation currently in force regarding privacy and personal data protection in Brazil, including, but not limited to, Law No. 12.965, of April 23, 2014, and Decree No. 8.771, of May 11, 2016 ("Internet Civil Framework") and Law No. 13.709, of August 14, 2018 ("General Data Protection Law" or "LGPD").

If you have any questions related to personal data processing activities under our responsibility or questions and comments regarding this Policy, please send an email to privacy@forlex.ai.

1. PERSONAL INFORMATION WE COLLECT.

1.1. We collect information that, alone or in combination with other information in our possession, may be used to identify you ("Personal Information") in the following manner:

1.1.1. Personal Information You Provide: We may collect Personal Information if you create an account to use our services or communicate with us, such as: name, CPF, email address, OAB number (when applicable), address (when applicable), and phone number when you register for an account.

1.1.2. Communication information: If you communicate with us, we may collect your name, contact information, and the content of any messages you send ("Communication Information").

1.1.3. Payment information: When you purchase or subscribe to our Services, we may collect your billing information, such as credit card number, expiration date, and billing address, or use a third-party payment processor to process your payments ("Payment Information").

1.1.4. Personal information we collect through our social media pages: we have posts on social media sites such as YouTube, Instagram, and LinkedIn ("Social Media Pages"). When you interact with our Social Media Pages, we will collect Personal Information that you choose to provide us, such as your contact details ("Social Information"). Additionally, the companies that host our Social Media Pages may provide us with aggregate information and analytics about the use of our Social Media Pages.

1.1.5. Personal information we automatically receive from your use of our services: When you visit, use, and interact with our Services, we may receive certain information about your visit, use, or interactions ("Technical Information"), including the following:

1.1.5.1. Log data: information that your browser automatically sends whenever you visit the Website ("Log Data"). Log Data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with the Website.

1.1.5.2. Usage and location data: We may automatically collect information about your use of our Services, such as the types of content you view or interact with, the features you use and the actions you perform, as well as your time zone, country, access dates and times, user agent and version, computer or mobile device type, computer connection, IP address, and the like.

1.1.5.3. Device information: includes the device name, operating system, and browser you are using. The information collected may depend on the type of device you use and its settings.

1.1.5.4. We and our third-party suppliers may use (i) cookies or small data files stored on your computer and (ii) other related technologies, such as web beacons, pixels, embedded scripts, location identification technologies, and logging technologies (collectively, "cookies") to automatically collect this personal information. We may also use this information to differentiate you from other users of our Services. This helps us monitor and analyze how you use and interact with our Services. If your region displays a cookie notice, please refer to our Cookie Notice for more details.

1.1.6. Customer support information: When you contact us for customer support, feedback, or inquiries, we may collect your name, email address, phone number, and any other information you provide us or that we request from you to help you or resolve your issue ("Support Information").

1.1.7. Analytics: We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and improve your experience when using them.

1.1.8. Online tracking and do not track signals: Our website currently does not respond to "Do Not Track" ("DNT") signals and operates as described in this Privacy Policy, regardless of whether a DNT signal is received or not.

1.2. The following disclosures are intended to provide examples of (1) the categories of Personal Information we collect (as defined above), (2) the source of the Personal Information, (3) how we use each category of Personal Information, and (4) how we disclose Personal Information. These disclosures do not limit our ability to use or disclose information in accordance with other terms of this policy.

2. HOW WE USE PERSONAL INFORMATION.

2.1. We do not sell your Personal Information.

2.2. We may use Personal Information for the following purposes:

2.2.1. Provide, administer, maintain, improve, and/or analyze the Services;

2.2.2. To provide you with support services;

2.2.3. To communicate with you, including discussing with you options for using the LIVIA Platform;

2.2.4. Develop new features and services;

2.2.5. To prevent fraud, criminal activities, or misuse of our services and to ensure the security of our IT systems, architecture, and networks; and

2.2.6. To comply with legal obligations and legal processes and to protect our rights, privacy, security, or property, and/or those of our Affiliates, you, or other third parties.

2.3. Aggregate information. We may aggregate Personal Information and use the aggregate information to analyze the effectiveness of our Services, to improve and add features to our Services. Additionally, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregate information, such as general user statistics, with third parties, publish such aggregate information, or make such aggregate information generally available. We may collect aggregate information through the Services, through cookies, and through other means described in this Privacy Policy.

3. DISCLOSURE OF PERSONAL INFORMATION.

3.1. Under certain circumstances, we may share your Personal Information with third parties without prior notice, unless required by law, including, without limitation, in the situations below:

3.1.1. Vendors and Service Providers: To help us meet business operation needs and perform certain services and functions, we may share Personal Information with vendors and service providers, including hosting service providers, cloud service providers and other information technology service providers, event management services, email communication software and email newsletter services, advertising and marketing services, and web analytics services. In accordance with our instructions, these parties may access, process, or store Personal Information in the course of performing their obligations to us.

3.1.2. Business Transfers: If we are involved in strategic transactions, reorganization, bankruptcy, judicial recovery, or service transition to another provider (collectively a "Transaction"), your Personal Information and other information may be shared during the diligence process with counterparties and other persons assisting with the Transaction and transferred to a successor or Affiliate as part of that Transaction, along with other assets.

3.1.3. Legal requirements: If required by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services, or the public, or (v) protect against legal liability.

3.1.4. Affiliates: We may share Personal Information with our "Affiliates", meaning an entity that controls, is controlled by, or is under common control with Forlex Ltda. Our Affiliates may use the Personal Information we share in a manner consistent with this Privacy Policy.

3.1.5. Other Users: In multi-user accounts, certain actions you perform may be visible to other users of the same account.

3.1.6. Specifically in the case of users of the "Lívia cidadão" service, they may have their demand forwarded to a lawyer to assist them, as provided in the Terms of Use.

4. REQUEST FOR MEASURES.

4.1. To request access or deletion of your Personal Information, within the limits of the law, contact us by email privacy@forlex.ai.

4.1.1. Data deletion requests will be analyzed on a case-by-case basis, under the terms of current legislation and in line with the constitutional principle of publicity and applicable jurisprudence.

4.1.2. Requests for access and/or extraction of personal data will be fulfilled to the extent required by law. For requests to extract non-personal data from your account, contact the support service to consult conditions and values.

4.2. In order to protect your personal information against unauthorized access or deletion, we may require you to verify your identity before processing any request to know or delete Personal Information. If we cannot verify your identity (and, when applicable, proof of residence) to our satisfaction, we will not provide or delete your Personal Information.

4.3. You may submit a request to know or delete your Personal Information through an authorized agent. Such agent must present signed written authority to act on your behalf and must be able to verify your identity (and, when applicable, proof of residence) to our satisfaction.

4.4. There will be no discrimination based on any such request.

5. SECURITY.

We take reasonable and appropriate measures to protect your Personal Information in an effort to prevent loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We use appropriate technical and organizational measures to protect your personal information, which may include: physical access controls, encryption, intrusion detection and network monitoring, depending on the nature of the information and the scope of processing. Our staff, who may have access to your information, is required to keep this information confidential.

6. DATA STORAGE AND DELETION.

We will store your personal information as long as there is a contractual relationship and an additional period of 6 (six) months to 5 (five) years after the termination of this relationship (or longer, if required by law), according to the nature of the data and applicable legal requirements. We may also store your personal information for legitimate business interests, such as to fulfill our legal obligations, resolve disputes, and maintain our records. When we no longer need your Personal Information, we will delete or anonymize it in accordance with our data retention policies and applicable laws, or, if this is not possible (for example, because your Personal Information has been stored in backup files), we will securely store your personal information and isolate it from any further processing, until deletion is possible. Observing the principle of necessity, some data forwarded through the Website may be deleted from our records through routine record maintenance. We have no obligation to store personal data indefinitely and we exempt ourselves from any responsibility arising from or related to the destruction of this personal data.

7. CHILDREN AND ADOLESCENTS.

Our websites and services are not directed at users under 18 years of age. forlex.ai does not intentionally collect Personal Information from any users under 18 years of age. If you have reason to believe that a minor under 18 has provided Personal Information to forlex.ai through our Services, send us an email at privacy@forlex.ai and we will do our best to delete that information from our systems. It is possible that information from minors may be collected from data originating from public agency websites or any public source. If the stored information is of personal displeasure or better interest, removal or deletion may be requested via email privacy@forlex.ai, a request that will be analyzed on a case-by-case basis.

8. LINKS TO OTHER SITES.

Our Services may contain links to other sites not operated or controlled by forlex.ai, including social media services ("Third Party Sites"). The information you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. The provision of these links does not mean that we endorse or review these sites. Contact Third Party Sites directly for information about their privacy practices and policies.

9. INTERNATIONAL USERS.

By using our services governed by this Privacy Policy, you understand and acknowledge that your Personal Information will be transferred from your location to servers in the United States, except in the case of European users, whose data will be kept in Europe.

10. INTERNATIONAL TRANSFER OF PERSONAL DATA.

10.1. The User is aware and consents that Forlex may transfer or store some of their personal data to service providers and partners located abroad, especially the United States and Europe, including cloud service providers.

10.1.1. When your personal data is transferred outside Brazil by Forlex, we will adopt appropriate measures to ensure adequate protection of your personal data, and we will do so, preferably, to countries that provide a degree of personal data protection adequate to that provided for in the LGPD and thus recognized by ANPD, under the terms of REs. CD/ANPD No. 19/2024.

10.2. If, exceptionally, it is necessary to transfer data to a country or international organization not yet recognized by ANPD as having the same degree of personal data protection, we will adopt appropriate measures to ensure adequate protection of your personal data in accordance with the requirements of applicable data protection legislation, including through the execution of appropriate data transfer contracts with third parties, when necessary.

11. CHANGES TO OUR PRIVACY POLICY.

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page, unless another type of notice is required by applicable law or contractual agreement. By continuing to use our service or providing us with Personal Information after we post an updated Privacy Policy or notify you by other means, you agree to the revised Privacy Policy.

12. COMMUNICATION POLICY.

We seek to avoid sending unsolicited emails, restricting communications with you to matters that are relevant or of your specific interest. When you register, we may contact you through the means of communication provided there. If you prefer not to receive more of our information regarding special offers and events, you may request your unsubscription through the unsubscription link contained in the email or message received. You should be aware that many fraudsters try to use traditional brands to obtain personal information such as passwords and financial data. forlex.ai WILL NEVER REQUEST YOUR PASSWORD AND/OR FINANCIAL DATA THROUGH EMAIL OR PHONE CONTACT. IN CASE OF ANY OTHER SUSPICIOUS ATTITUDE, FORWARD YOUR QUESTION OR ALERT BY EMAIL TO privacy@forlex.ai. By using our Website, you agree to and accept the terms set forth herein.

13. HOW TO CONTACT US.

If you have any questions about our Privacy Policy or privacy-related issues, contact us at privacy@forlex.ai.

14. COOKIE NOTICE.

This Cookie Notice explains how we use cookies and similar technologies in connection with our Services.

If you have any questions or concerns about the Cookie Notice, contact us at privacy@forlex.ai or as described in our Privacy Policy.

• What are cookies?
  A cookie is a small string of information that websites you visit transfer to your computer for identification purposes. Cookies can be used to track your activity on the website and this information helps us understand your preferences and improve your website experience. Cookies are also used for activities like remembering your login credentials to our Services. In addition to cookies used by forlex.ai and our service providers, some cookies are placed by third parties, such as Google (for analytics, described below). These third-party cookies are not under our control, so you should check the website of third-party service providers for more information about these cookies. By using our Services, you agree to the use of cookies for the following purposes:
• Essential cookies: are essential to allow you to move around the website and use its features, such as accessing secure areas of the website.
• Performance and analytical cookies: control the pages you visit and the content you access, so we can determine which content is most popular and improve the performance of our website. These cookies mainly record aggregate and anonymous statistical data, but capture a minimal amount of identifiable information, such as order IDs.
• Functional cookies: remember the choices you make, such as language options or the region you are in. These cookies help make your visit more personal and are automatically deleted when you close the browser or the session expires.
• Advertising cookies: These cookies track your browsing habits to allow third-party advertising networks to provide ads that may be of interest to you. These cookies use information about your browsing history to group you with other users who have similar interests or browsing behaviors. Based on the cookies that the third-party advertising network sets on our sites and other sites, advertisers can display ads that may be relevant to your interests on our sites and while you are on third-party sites.
• Email interaction technology. Our emails may contain web beacons to let us know if they have been opened and verify any clicks on links within an email. We (and our marketing service provider on our behalf) use this information to help us understand the performance of an email campaign, what types of emails and content our recipients find interesting and what actions our recipients take, so we can improve our email campaigns for the future and make our emails more relevant to our recipients. If you do not want the web beacon to be downloaded to your device, you should opt to receive our emails in plain text instead of HTML.
• Social media cookies. These cookies are used when you share information using a social media share button or "like" button (or similar) on our sites or you link your account or interact with our content on or through a social network platform like Instagram, Linkedin or Twitter. These cookies collect information about your social media interaction with our website, such as whether or not you have an account on the social media site and whether you are logged in when interacting with our website content. When we collect personal data through interactions between social media platforms and our sites, we are the joint controller of this personal data. This means that we are jointly responsible for collecting cookie data and for protecting your personal data. You can contact us or the relevant social media platform for more information about this.
• What are your options regarding non-essential cookies?
  • Blocking cookies in your browser. Most browsers allow you to remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. There are also software products available that can manage cookies for you.
  • Blocking the use of advertising ID in your mobile settings. Your mobile device settings may provide functionality to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes.
  • Some of the third parties that set cookies on our sites may be members of organizations or programs that provide options to individuals regarding the use of their browsing behavior for targeted advertising purposes. Separately for any consent options on our site, users can opt out of receiving targeted advertising on participating member sites. Note that we may also work with companies that offer their own opt-out mechanisms and may not participate in the opt-out mechanisms above.
  • Certain content and features on our services depend on cookies to function. If you choose to delete cookies, all settings and preferences dependent on those cookies will be lost. Therefore, be aware that when you choose to reject cookies, you may limit the features and functionality of our Services.